How can we help?

FAQs

For a device to be compatible with MR05 stylus pen, it must have EMR technology built into the display (check the list of compatible models). If your device is not on the compatible list, please get in touch with us for confirmation.

Pressure-sensitive pens can draw lines of varying thickness depending on the strength of the pen. It will be made stylus pen no different from using an actual pen. The higher the pressure sensitivity, the more sensitive the line changes, and the 4096 pressure-sensitive level is the pressure level is suitable for most users.

The nib is replaceable. A replacement nib and a tweezer are included in the packaging, making it easy to replace the nib.

This stylus pen is made with advanced EMR technology, so the protective film will not affect the use of the pen. In the future, we plan to introduce protective film products with a paper-like feel to provide customers with a more realistic writing experience.

RETURNS & SHIPPING

To check your order status, simply log into your account and click "Order History."

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history. Additional features will be added to the account page in the near future.

Unfortunately, we are not able to cancel or refund orders or shipping fees after an order has been processed, left our warehouse, or is in possession of the carrier. Please contact our support team atinfo@kingwrite.comimmediately if you would like to make changes to your order.

Due to high order volumes, we will ship for delivery within 3 Business Days.

We will email you the tracking information for your shipment once your order leaves our warehouse.

We will email you the return address. We do not accept returns or deliveries without a valid returns authorization.

Yes. You need to pay for the return shipping cost. So please use the cheapest carrier to send the product back. 

Refund is paid within 5 business days of our receiving and approving your returned item.

Exchage will arrange the delivery of new stylus within 5 business days after approving your exchage request.